FAQ
Everything people ask before they buy. Still stuck? Email us.
support@brainrotted.shop →How long does shipping take?
Everything is made to order, so there are two stages: production, then transit.
Production takes 5–8 business days. The first time a design is ordered it can
take a little longer while the artwork is checked.
Transit after that is 1–5 business days in the US, and 5–21+ business days
everywhere else depending on the destination and customs.
So in practice: roughly 1.5–2.5 weeks in the US, and 2–6 weeks internationally.
You'll get tracking by email as soon as it ships.
What's your return policy?
All sales are final.
Every piece is made to order — embroidered and finished specifically for you
after you buy — so we can't accept returns or exchanges for change of mind or
the wrong size. Please check the measurements on the product page before you
order. Every piece has them listed.
If your item arrives damaged, defective, or it's the wrong item, that's on us.
Email support@brainrotted.shop within 14 days of delivery with your order
number, what's wrong, and photos of the item and the packaging. We'll replace
it or refund you.
How do the sizes fit?
Relaxed unisex fit across the range.
We publish the real measurements for every piece — chest, body length, sleeve,
in both inches and centimetres — taken from the manufacturer's own spec, not
estimated. They're on each product page under Size & fit.
Measure a garment you already own and like, lay it flat, and compare. That's
more reliable than guessing from a size letter, and since all sales are final
it's worth the two minutes.
Between sizes? Size down for a closer fit, up for the oversized look most of
these are designed for.
Do you restock?
The uniform line is always available. It's made to order, so it doesn't sell
out — those are the pieces meant to stay in rotation.
Drops are different. Seasonal pieces and limited runs are archived when they
close and they don't come back. If something's listed as a drop, it's the only
time it exists.
How do I know an email is really from you?
We only ever email from an address ending in @brainrotted.shop. Our three
official addresses are:
support@brainrotted.shop — orders and general questions
contact@brainrotted.shop — press and wholesale
billing@brainrotted.shop — payment questions
We will never ask for your password. We will never request payment, gift
cards, or personal details through DMs, social media, or anywhere other than
secure checkout on brainrotted.shop.
Anything claiming to be us from a different domain is fraudulent — don't reply,
don't click, don't share anything. If you're unsure, forward it to
support@brainrotted.shop and we'll confirm.