Shipping policy

SHIPPING POLICY

Last updated: 2026-08-26

Thank you for shopping with BrainRotted. We ship worldwide. This Shipping Policy explains how we process, ship, and deliver your order. By placing an order with us, you agree to the terms below. Please read it carefully.

MADE-TO-ORDER PRODUCTION

Every BrainRotted item is made to order — printed, embroidered, and labeled specifically for you after your purchase. We do not hold pre-made inventory of most items. Because of this, your order requires a production period before it ships (see Order Processing below).

ORDER PROCESSING

Orders are typically produced within 5–8 business days (Monday through Friday, excluding holidays) before they ship. The first time a particular design is ordered, it may take slightly longer, as our team reviews the artwork to ensure production quality. During high-demand periods (product drops, sales, or holidays), production may take longer; if we anticipate a significant delay to your order, we will notify you by email. Once your order has been produced and shipped, you will receive a confirmation email containing tracking information.

SHIPPING TIMES

We ship worldwide via USPS or another carrier at our discretion. Estimated transit times after your order has shipped are: United States, 1–5 business days; International (all other countries), 5–21+ business days depending on destination and customs processing.

Estimated total delivery time, including production and transit, is approximately 1–2 weeks for the United States and approximately 2–4 weeks internationally. All delivery times are estimates only and are not guaranteed. Timeframes may be affected by carrier delays, customs processing, weather, holidays, incorrect address information, and other factors beyond our control.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your delivery destination and the shipping method selected. Your total shipping cost is displayed before you complete your purchase.

CUSTOMS, DUTIES, AND IMPORT TAXES (INTERNATIONAL ORDERS)

Orders shipped outside the United States may be subject to import duties, customs fees, and taxes charged by the destination country. The recipient is the importer of record and is solely responsible for paying any such duties, taxes, and fees. These charges are not included in your order total or shipping cost and are outside our control; we cannot predict or estimate them. Customs clearance may cause additional delays beyond our estimated delivery times. If a package is refused or abandoned due to unpaid customs charges, we are not responsible for issuing a refund (see Undeliverable Packages below). We recommend contacting your local customs office for more information before ordering.

ORDER TRACKING

Once your order ships, you will receive an email with a tracking number and link. Please allow up to 48 hours for tracking to begin updating, and check your spam or junk folder if you do not see the email.

SHIPPING ADDRESS ACCURACY

It is your responsibility to provide a complete and accurate shipping address at checkout. We are not responsible for orders that are delayed, lost, or misdelivered due to an inaccurate or incomplete address provided by you. If you notice an error in your address, contact us at support@brainrotted.shop as soon as possible. We can only update an address before the order enters production; once production or shipping has begun, we cannot guarantee changes.

DELAYS

We are not liable for delivery delays caused by circumstances beyond our control, including but not limited to carrier delays, customs inspections, severe weather, natural disasters, or high order volume. Estimated delivery dates are not guaranteed, and a delay alone is not grounds for a refund.

LOST, STOLEN, OR DAMAGED PACKAGES

If tracking shows your order as delivered but you have not received it, please check with household members, neighbors, and your local carrier first, then contact us within 14 days of the delivery date. For packages lost in transit, contact us at support@brainrotted.shop and we will help file a claim with the carrier; resolution timelines depend on the carrier. If your item arrives damaged or defective, contact us within 14 days of delivery with photos, and we will review it under our Return and Refund Policy. We are not responsible for packages marked as delivered by the carrier but reported as stolen after delivery.

UNDELIVERABLE OR RETURNED PACKAGES

If a package is returned to us as undeliverable (for example, due to an incorrect address, unpaid customs charges, or being unclaimed), we will contact you. You may have the order reshipped at your expense, or receive a refund for the item(s) excluding original and return shipping costs.

MULTIPLE ITEMS AND SPLIT SHIPMENTS

Orders containing multiple items may be produced and shipped separately and may arrive at different times. You will receive tracking for each shipment.

Questions about your order or this Shipping Policy? Email us at support@brainrotted.shop and we'll help.

We reserve the right to update this Shipping Policy at any time. Changes are effective when posted to this page.