Refund policy

RETURN AND REFUND POLICY

Last updated: 2026-08-26

Because every BrainRotted item is made to order, please read this policy carefully before purchasing.

ALL SALES ARE FINAL

Every BrainRotted item is produced specifically for you after you order — printed, embroidered, and labeled to order. For this reason, we do not accept returns or exchanges for change of mind, incorrect size selection, buyer's remorse, or any other reason not covered under "Damaged, Defective, or Incorrect Items" below. All sales are final. Please review the product details and our Size Guide carefully before ordering, as we cannot accept returns for sizing.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We stand behind the quality of our products. Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or you received the wrong item, contact us at support@brainrotted.shop within 14 days of delivery so we can make it right. To help us resolve your claim quickly, please include your order number, a description of the issue, and clear photos of the item, the defect or damage, and the packaging. If your claim is approved, we will provide a replacement or a refund, at our discretion, depending on the circumstances. Approved refunds are issued to your original payment method. Claims submitted more than 14 days after the delivery date are not eligible for a replacement or refund.

NON-RETURNABLE SITUATIONS

The following are not eligible for a refund, replacement, or exchange: change of mind or buyer's remorse; an incorrect size ordered; items that have been worn, washed, altered, or damaged after delivery; and items reported more than 14 days after delivery.

ORDER CANCELLATIONS

Because items are made to order, you may cancel your order only before it enters production. To request a cancellation, contact us at support@brainrotted.shop as soon as possible after ordering. Once an order has entered production, it can no longer be cancelled.

REFUNDS

Where a refund is approved, it will be issued to your original payment method within 5–10 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

LOST, STOLEN, OR UNDELIVERED PACKAGES

Issues involving shipping, delivery, lost, or stolen packages are handled under our Shipping Policy.

YOUR STATUTORY RIGHTS

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws in your country or region. Where local law grants you additional rights (for example, a statutory cancellation or withdrawal period), those rights apply in addition to this policy.

Questions about a return, refund, or your order? Email us at support@brainrotted.shop and we'll help.

We reserve the right to update this Return and Refund Policy at any time. Changes are effective when posted to this page.